Refund Policy for www.srdpstore.com
Effective Date: [01/07/2023]
Thank you for shopping at www.srdpstore.com. We strive to provide you with a seamless shopping experience and customer satisfaction is our top priority. This Refund Policy outlines the terms and conditions for requesting a refund for your purchases made on our website.
Eligibility for Refunds:
1.1 We offer refunds on products that are eligible for return, subject to the conditions outlined in this policy.
1.2 To be eligible for a refund, you must:
– Provide proof of purchase, such as an order number or receipt.
– Return the product(s) in its original condition, unopened, unused, and with all original packaging intact.
– Submit a refund request within 3 days from the date of purchase.
Non-Refundable Items:
2.1 The following items are non-refundable:
– Digital products or downloadable content, including software licenses, e-books, or digital gift cards.
– Perishable goods, such as food items or personalized/customized products.
– Items explicitly marked as non-returnable or final sale.
Refund Process:
3.1 To request a refund, please follow these steps:
– Contact our customer support team at 8200006311 within the specified timeframe.
– Provide the necessary details, including your order number, reason for the refund, and any supporting documentation.
– Our customer support team will review your request and guide you through the return process if applicable.
– Once we receive the returned product(s) and verify their eligibility for a refund, we will initiate the refund process.
3.2 Refunds will be issued using the original payment method used for the purchase. Please note that it may take a few business days for the refund to appear in your account, depending on your payment provider.
Shipping Costs:
4.1 We do not refund shipping costs unless the return is due to an error on our part or if the product received is defective or damaged.
4.2 If you are eligible for a refund, the shipping costs for returning the product(s) will be at your expense unless otherwise agreed upon by our customer support team.
Exchanges:
5.1 We currently do not offer direct product exchanges. If you wish to exchange a product, please follow the refund process and place a new order for the desired item(s).
Damaged or Defective Products:
6.1 In the event that you receive a damaged or defective product, please contact our customer support team immediately.
6.2 We may require you to provide photographic evidence or other relevant documentation to support your claim.
6.3 Upon verification of the issue, we will provide further instructions for returning the product and offer a refund or replacement, as per your preference.
Changes to the Refund Policy:
7.1 We reserve the right to update or modify this Refund Policy at any time without prior notice.
7.2 Any changes made will be effective immediately upon posting the revised policy on our website.
7.3 It is your responsibility to review this Refund Policy periodically for any updates or changes.
If you have any questions or concerns regarding our Refund Policy, please contact our customer support team at 8200006311. We will be happy to assist you.
Note: This Refund Policy is a general guideline and may be subject to specific laws and regulations in surat jurisdiction.